Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework. Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

Escalation of complaints:

Level 1

The customer may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation / alteration of credit information. For the benefit of our customers, the contact details of the official who will deal with all grievances of customers in regard to their transactions with VIVIFI are given below:

Name: Prakash Rajan

Phone: +91-91211-96333

Address: Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana - 500008

Email: [email protected]

Level 2

If the complaint is not resolved within 15 days, the customer shall complain to the Director at his following email id : [email protected]

Level 3

Suppose the complaint/dispute is not redressed within a period of one month. In that case, the customer may appeal to the Officer-in-Charge of the The Officer In-Charge of Consumer Education and Protection Cell, Reserve Bank of India under whose jurisdiction the registered office of VIVIFI falls

Consumer Education and Protection Cell
Reserve Bank of India,
6-1-56 Secretariat Road, Saifabad, Hyderabad - 500 034

Any customer having a grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company through any of the following channels

Phone: +91-40-4617-5151

Email: [email protected]

Grievance Redressal Mechanism Download