Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework. Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

Escalation of complaints:

Level 1

The customer may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation / alteration of credit information. For the benefit of our customers, the contact details of the official who will deal with all grievances of customers in regard to their transactions with VIVIFI are given below:

Name: Prakash Rajan

Phone: +91-91211-96333

Address: Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana - 500008

Email: [email protected]

Level 2

If the complaint is not resolved within 15 days, the customer shall complain to the Director at his following email id : [email protected]

Level 3

In case of the complaint/dispute is not responded within a period of 30 days from the date of written complaint. The customer may appeal to the designated Banking Ombudsman, Reserve Bank of India under whose jurisdiction the registered office of VIVIFI falls under:

Shri Chinmoy Kumar
C/o Reserve Bank of India,
6-1-56 Secretariat Road, Saifabad, Hyderabad - 500 034
STD Code: 040 Tel. No. 23210013

Any customer having a grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company through any of the following channels

Phone: +91-40-4617-5151

Email: [email protected]

Grievance Redressal Mechanism Download